Cuero & Plume Policies
Production
Made to Order
With the exception of ready-made items, most Cuero & Plume jewelry is made to order. I take the time to craft each piece with care, especially if you've shared specific design preferences. Please allow some time for your beautiful item(s) to be created.
Processing Time
I aim to update production timelines diligently. Generally, expect your order to ship within 5 business days. I strive to fulfill orders quickly while maintaining high quality. If you’ve made a special request that requires extra materials, I’ll contact you directly about any changes to your ship date.
Supply Chain Issues
If there are any supply chain delays affecting your order, I will reach out to you directly with an update and options.
With the exception of ready-made items, most Cuero & Plume jewelry is made to order. I take the time to craft each piece with care, especially if you've shared specific design preferences. Please allow some time for your beautiful item(s) to be created.
Processing Time
I aim to update production timelines diligently. Generally, expect your order to ship within 5 business days. I strive to fulfill orders quickly while maintaining high quality. If you’ve made a special request that requires extra materials, I’ll contact you directly about any changes to your ship date.
Supply Chain Issues
If there are any supply chain delays affecting your order, I will reach out to you directly with an update and options.
Shipping
Shipping Methods
Orders within the United States are shipped via USPS, while international orders are sent via UPS. If you prefer a different carrier, please let me know, and I'll try to accommodate your request.
Shipping Costs
Shipping costs are calculated at checkout. Please note that additional customs fees may apply for international orders.
Tracking Information
Once your order ships, you'll receive a confirmation email with tracking information to monitor your order's journey from my door to yours. :)
Delivery Times
Delivery times may vary based on your location and the degree of dissonance currently rippling through the United States Postal Service. While I wish I could guarantee a delivery date, some factors are outside of my control. If you need your item by a specific date, please contact me so we can arrange a shipping method with guaranteed delivery times. Thanks for your patience and understanding.
Packaging
Does anyone remember that slogan we started in the 80s, "reduce, reuse, recycle"? Well, it seems like most people (and companies) have focused exclusively on the "recycle" part and forgotten the other two components of the triad. At Cuero & Plume, we "reuse" as much as possible. Your beautiful items will more than likely ship to you in repurposed brown paper and, if possible, a used box.
Lost or Damaged Orders
If your order is lost or damaged during shipping, please contact me within 7 days of the expected delivery date so I can initiate a claim with the shipping carrier.
Orders within the United States are shipped via USPS, while international orders are sent via UPS. If you prefer a different carrier, please let me know, and I'll try to accommodate your request.
Shipping Costs
Shipping costs are calculated at checkout. Please note that additional customs fees may apply for international orders.
Tracking Information
Once your order ships, you'll receive a confirmation email with tracking information to monitor your order's journey from my door to yours. :)
Delivery Times
Delivery times may vary based on your location and the degree of dissonance currently rippling through the United States Postal Service. While I wish I could guarantee a delivery date, some factors are outside of my control. If you need your item by a specific date, please contact me so we can arrange a shipping method with guaranteed delivery times. Thanks for your patience and understanding.
Packaging
Does anyone remember that slogan we started in the 80s, "reduce, reuse, recycle"? Well, it seems like most people (and companies) have focused exclusively on the "recycle" part and forgotten the other two components of the triad. At Cuero & Plume, we "reuse" as much as possible. Your beautiful items will more than likely ship to you in repurposed brown paper and, if possible, a used box.
Lost or Damaged Orders
If your order is lost or damaged during shipping, please contact me within 7 days of the expected delivery date so I can initiate a claim with the shipping carrier.
Returns
Your Satisfaction Matters
I want you to be absolutely ecstatic with your purchase. Please take a moment to review these return policies to ensure a smooth and hassle-free experience.
Ready-Made Items
Returns on ready-made items are accepted for an exchange or store credit. Just a heads up: you'll be responsible for return shipping costs unless there’s a quality issue with your item.
Made-to-Order Items
Since most items are crafted just for you, I understand that sometimes things don’t turn out as expected. If there’s a quality issue, please reach out, and I’ll do my best to make it right. If you simply don’t love it, I’d prefer to take it back rather than have an unhappy customer. Keep in mind, though, that return shipping costs will be your responsibility, and I’ll deduct 15% from your refund to help cover the production schedule.
Custom Orders
Custom orders that require me to procure specific materials are not returnable. Feel free to ask any questions before placing a custom order. I’m here to help you make the best choices for your design and materials.
Condition of Returned Items
To be eligible for a return, an item must be in its original condition—think “like new.” Essentially, another customer should be able to buy it at the same price without feeling like they got a "used" item. If an item shows signs of wear, I may need to deduct a percentage from your refund at my discretion. So please handle these items with care!
Initiating a Return
To initiate a return, please get in touch within 7 days of delivery and provide me with your order number and reason for the return. I will provide you with instructions on how to proceed.
I want you to be absolutely ecstatic with your purchase. Please take a moment to review these return policies to ensure a smooth and hassle-free experience.
Ready-Made Items
Returns on ready-made items are accepted for an exchange or store credit. Just a heads up: you'll be responsible for return shipping costs unless there’s a quality issue with your item.
Made-to-Order Items
Since most items are crafted just for you, I understand that sometimes things don’t turn out as expected. If there’s a quality issue, please reach out, and I’ll do my best to make it right. If you simply don’t love it, I’d prefer to take it back rather than have an unhappy customer. Keep in mind, though, that return shipping costs will be your responsibility, and I’ll deduct 15% from your refund to help cover the production schedule.
Custom Orders
Custom orders that require me to procure specific materials are not returnable. Feel free to ask any questions before placing a custom order. I’m here to help you make the best choices for your design and materials.
Condition of Returned Items
To be eligible for a return, an item must be in its original condition—think “like new.” Essentially, another customer should be able to buy it at the same price without feeling like they got a "used" item. If an item shows signs of wear, I may need to deduct a percentage from your refund at my discretion. So please handle these items with care!
Initiating a Return
To initiate a return, please get in touch within 7 days of delivery and provide me with your order number and reason for the return. I will provide you with instructions on how to proceed.